Probably the wrong place for this post. If so, I apologize. I would like to hear from others who are disappointed in this American institution. I'll make the story short as possible.
My grown daughter has a CHL. I knew her EDC was a Sig 238 - 380. What I didn't know was that before she bought the Sig, she had purchased a S&W Bodyguard 380. She asked me what the best way to dispose of a gun was. She told me the Smith was junk because when you shot it the slide would fly off when the takedown pin came out on its own. I told her to give it to me because I had owned Smith products for decades and thought they were a quality company. For those who own one, this gun was a EAAxxxx serial number.
I contacted Smith and was gratified when they sent a prepaid FedEx tag immediately. Satisfied, I sent the gun off with a letter detailing the problems, including that the laser would not operate because the button wouldn't function.
About 2 weeks later, I called Customer Service to check on the repairs. I was told the wait que was 21 days to look at the gun. Okay.
Several days later a rep called with news. "We can't repair that gun. We are going to destroy it and send a new one out." Okay, so far, so good. He needed a local FFL phone number to ship. I called back and left the information.
Realizing I had not asked about a time frame, I called back the next day and was told "The gun has been destroyed, but it will take 4 weeks to approve sending out a new one." What? Why 4 weeks? There was no explanation. I was just told that was the procedure.
I told him I was disappointed and it would mean that the next time, if there ever was a next time, we considered buying a Smith product, we would be sure and shop for 4 weeks for other brands with better features and prices before we took another chance like this one.
What do you guys think? Is this the way all manufacturers operate now? How would you react?
Sorry...I think I violated the 250 word "rule."
My grown daughter has a CHL. I knew her EDC was a Sig 238 - 380. What I didn't know was that before she bought the Sig, she had purchased a S&W Bodyguard 380. She asked me what the best way to dispose of a gun was. She told me the Smith was junk because when you shot it the slide would fly off when the takedown pin came out on its own. I told her to give it to me because I had owned Smith products for decades and thought they were a quality company. For those who own one, this gun was a EAAxxxx serial number.
I contacted Smith and was gratified when they sent a prepaid FedEx tag immediately. Satisfied, I sent the gun off with a letter detailing the problems, including that the laser would not operate because the button wouldn't function.
About 2 weeks later, I called Customer Service to check on the repairs. I was told the wait que was 21 days to look at the gun. Okay.
Several days later a rep called with news. "We can't repair that gun. We are going to destroy it and send a new one out." Okay, so far, so good. He needed a local FFL phone number to ship. I called back and left the information.
Realizing I had not asked about a time frame, I called back the next day and was told "The gun has been destroyed, but it will take 4 weeks to approve sending out a new one." What? Why 4 weeks? There was no explanation. I was just told that was the procedure.
I told him I was disappointed and it would mean that the next time, if there ever was a next time, we considered buying a Smith product, we would be sure and shop for 4 weeks for other brands with better features and prices before we took another chance like this one.
What do you guys think? Is this the way all manufacturers operate now? How would you react?
Sorry...I think I violated the 250 word "rule."