----- Original Message -----
From: "Rich Zuchowski" <[email protected]
To: "CMMG" <[email protected]
Sent: Wednesday, December 29, 2004 11:57 AM
Subject: Re: Unacceptable merchandise on invoice #1118
> I will be returning this gun to you early next week via UPS. I have to pick
> up the outer covering box from my FFL guy before I can do this, and he is
> out of town until Monday.
> To recap, I am returning this gun because of an unacceptable condition of
> excessive wear showing on the bolt, which is clearly indicative of the gun
> NOT being brand new as it was sold to me. A further problem is indicated in
> that the serial number stamped into the bolt of this gun is in an area that
> rides over the bolt stop in the receiver, which will eventually cause
> excessive wear on the stop as well as making an unacceptably amount of
> chatter when working the action.
> Two, and ONLY two solutions are open to you to resolve this problem.
> (1) Send me back my money IN FULL upon receipt of this gun.
> (2) If you will verify that the serial number impression on the bolt was a
> fluke and does not exist in another FN model, will accept one of the two
> (a) An identical model gun as the one that was sent to me, but in ABSOLUTELY
> new condition with no wear showing on the bolt. Plus a refund of $100 to
> reflect the price drop you are currently showing on your online price list.
> (b) A fluted barreled version of this model, as long as it is also a 24 inch
> barrel. If the fluted barrel is not available in 24 inches, then only (a)
> applies here.
> I had hoped you would have been good enough to take the bull by the horns
> and accept responsibility for this unsuitable merchandise, but it appears
> you are trying to point blame to the manufacturer or someone else. That is
> not acceptable. I inspected this gun immediately upon receipt and contacted
> you immediately upon determining the above mentioned flaws. Any reputable
> dealer would make good on standing behind the merchandise they sell. I hope
> this can be resolved amicably, but please be forwarned that I WILL file
> charges of fraud, if necessary, with the authorities if I get resistance
> from you and settling this complaint with this purchase.
> I am on a semi-vacation right now, and will only be home every now and again
> through the weekend. I should be home all day on Thursday if you need to
> speak to me in person about this. But please note, my mind is made up about
> what has to be done about this situation.
> Thank you.